Okay, both of you who read this blog know that I believe that the software industry will be transformed at some point to a model similar to that of the manufacturing industry. That is, fewer companies will build software and most people in IT will make their living installing and supporting that software (and training others how to install and support software). One of my colleagues, Shawn McKinney (a Paragon of Security knowledge, keeper of the sacred keys), brought up a good point in this thread at IBM’s My Developer Works, on the Java Enterprise Open Source Application Architecture Group. Here’s my reply:
I think the whole software sales model is a good one. The problem is that the companies that sell the software are the same ones who support it. Who better to support the software than the people who wrote it, right? Well, that argument works for anyone who hasn’t called a software support help desk. There the problems begin.
For better or worse (or lower revenues), I believe the services-model is inevitable. It’s a game of musical chairs, my friend, fewer companies will be building widgets and more people will be putting them together. The question is, where do you want to be when the music stops?
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